Player support

Let’s find the way forward.

Write to us

Include the game, your device, the app or browser version and what happened. Never send your password, sign-in token or full save file.

Wandering Bands · Cloud progress

My cloud progress looks out of date

Check that the game has synchronized with the same Play Games account. The website shows the last cloud snapshot, which may be older than your device. Don’t delete your local save to fix a website display.

See the cloud-save guide

Wandering Bands · Gold

I have a purchase or Gold question

Send the approximate purchase date and a description, and keep receipts private until support asks. Gold is specific to Wandering Bands.

Email support

Outposts · Guest progress

I can’t find my outpost on this device

A guest outpost is kept only in the browser where you started it. Sign in with Google to return from any device; a guest can link Google later from Account in the game.

Outposts FAQ

Both games · Deletion

I want to delete a game or my account

Each game is deleted from inside that game. Outposts: open Account and delete your outpost; this does not touch Wandering Bands. Wandering Bands: use the account deletion in the game. Signing out of this website deletes nothing.

Ask support for help